We Create
Digital
Excellence.

Privacy Policy

Effective date: 14 November 2026

1. Information We Collect

When you contact us, request a quotation or submit a project enquiry, we may collect your name, mobile number, email address, business name, project requirements, design preferences and files or content you choose to share.

2. How We Use Your Information

We use this information to respond to enquiries, understand your requirements, prepare quotations, discuss designs, share previews, communicate project progress, deliver services and provide agreed support.

3. Booking and Communication

We may contact you through WhatsApp, phone or email. Submitting an enquiry does not automatically confirm a booking. Project scope, quotation and payment terms must first be agreed.

4. Design Approval

We discuss your design preferences and may share a design preview. Development begins after your approval. Major changes after approval may involve additional charges and delivery time, as agreed before the extra work begins.

5. Pricing and Third-Party Costs

Prices displayed on our website are starting prices. Final costs depend on project requirements. Domain registration, hosting, paid APIs, premium tools and third-party subscriptions are extra unless specifically included in the quotation.

6. Payment Information

Payment terms are shared before work begins. Unless otherwise agreed in writing, 50% advance payment is required before development and the remaining 50% before final handover. Maintenance fees are payable monthly in advance. Do not share OTPs, PINs or passwords through enquiry forms.

7. Delivery Timeline

Our estimated delivery time is 2–3 weeks. Actual delivery depends on project scope, content availability, approvals and timely feedback. Delays in receiving required materials or feedback may extend the timeline.

8. Maintenance Services

Maintenance covers only the updates, checks and support agreed in the selected scope. Complete redesigns, major functionality changes, new development and unlimited revisions are not automatically included.

9. Sharing Information

We do not sell personal information. We may use relevant service providers, such as hosting, communication, payment and technical platforms, when necessary to deliver our services. These providers may process information under their own policies. Information may also be disclosed when legally required.

10. Security and Retention

We take reasonable steps to protect information. No online storage or transmission method is completely secure. We retain information only as reasonably needed for communication, project delivery, support, business records and legal obligations.

11. Cookies and External Websites

Our website or integrated services may use cookies or similar technologies. External websites linked from our website have their own privacy practices, for which we are not responsible.

12. Your Privacy Requests

You may contact us to request access, correction or deletion of personal information where legally permitted, or to ask questions about its use. Some records may need to be retained for legal or contractual reasons.

13. Children's Privacy

Our services are intended for people and businesses legally able to enter into service agreements. We do not knowingly collect children's personal information without appropriate authorization where required by law.

14. Policy Updates

We may update this policy to reflect changes in our services or applicable laws. Updates will be published on this page with a revised effective date.

15. Contact

For privacy questions or requests, contact zaynovadigital@gmail.com.

Terms & Conditions

Effective date: 14 November 2026

1. Enquiries and Booking

Submitting a project enquiry does not automatically confirm a booking. A project begins after the requirements, scope, quotation, payment terms and relevant details have been agreed.

2. Starting Prices

Website prices are starting prices, not guaranteed final prices for every project. Final quotations depend on the requested pages, features, complexity, content and integrations.

3. Project Scope

The agreed quotation should define the deliverables, number of pages, included features, revisions and other project limits. Work outside this scope may require a separate quotation.

4. Design Preferences and Approval

We discuss the customer's preferred colours, layout, style and requirements before development. A design preview may be shared for review. Development begins after customer approval.

5. Revisions and Additional Changes

Minor agreed revisions are handled within the confirmed project scope. Major design changes after approval, additional pages, new features or substantial changes to requirements may incur additional charges and delivery time. We will communicate the revised cost before proceeding.

6. Delivery Timeline

The estimated delivery time is 2–3 weeks, depending on project scope, availability of content, design approval and timely feedback. This is an estimate, not a guaranteed deadline unless separately agreed in writing.

7. Payment Terms

Unless otherwise agreed in writing, 50% advance payment is required before work begins and the remaining 50% is payable before final handover. Monthly maintenance fees are payable in advance. Additional work may require separate payment.

8. Domain, Hosting and Third-Party Services

Domain registration, hosting, paid APIs, premium plugins, subscriptions and other third-party costs are separate unless expressly included in the quotation. Their availability, pricing and terms may be controlled by their providers.

9. Customer Responsibilities

Customers must provide accurate project information, required content, images, brand assets, approvals and feedback in a timely manner. Customers are responsible for having the rights or permission to use materials they provide.

10. Maintenance

Website maintenance includes only the tasks and support agreed in the selected maintenance scope. It does not automatically include full redesigns, new features, unlimited revisions or third-party subscription costs.

11. Testing and Handover

We aim to test agreed website features before handover. Customers should review the final deliverables and communicate any issues within the agreed review period. Handover arrangements and access details will be discussed with the customer.

12. Cancellation and Refunds

Cancellation requests and any applicable refunds will be reviewed according to the agreed quotation, work already completed, third-party costs and applicable law. Any cancellation or refund terms specific to a project should be confirmed in writing before payment.

13. Ownership and Licences

Ownership, transfer of final deliverables, source files, third-party assets and applicable licences will be specified in the project quotation or written agreement. Third-party materials remain subject to their own licence terms.

14. No Guaranteed Business Results

We do not guarantee specific sales, leads, search rankings, traffic or business outcomes. Results may depend on many factors outside our control.

15. Changes to These Terms

We may update these terms from time to time. The version applicable to a project should be confirmed when the project is agreed.

16. Contact

For questions about these terms, contact zaynovadigital@gmail.com.